I m shocked and appalled at the quality of the hot...

I m shocked and appalled at the quality of the hotel. As a frequent guest of this hotel for many years I ve noticed a downhill trend since the Marriott merger. However, on my most recent stay I decided not to stay there again. The mattresses are old and sunken in (to the point where it s impossible to sleep and had back pain for a week) which I brought up to the hotels attention and was offered a 150$ discount not to check out and go elsewhere. The rooms are dirty, furniture damaged, carpets stained, many things outdated and need replacement. Service in the building is non existent. I don t understand how they still have 5 stars. Will be staying at the ritz Carlton or four seasons from now on.