Wendy Byrd

Review of Revere Hotel Boston Common

I was very disappointed with my stay. I planned wh...

I was very disappointed with my stay. I planned what I thought would be a wonderful getaway for myself and my son. We found the hotel staff to be less than helpful from the moment we arrived. We had to carry our own luggage, and the exorbitant parking fees were an unpleasant surprise considering you have no alternative in downtown Boston. Both times we attempted to leave the hotel and take our car, I called ahead as is suggested on our valet ticket, and both times our car was not ready after 20 minutes. They didn't even go to get it until we asked at the valet stand.
At check in, the staff was chatting among themselves and didn't even acknowledge our presence. When we were finally assisted, it seemed as though we had interrupted and they were very put out.
Our room was fine, a little out dated, but the beds were comfortable and the pillows were wonderful. But stay away from the $6 bottles of water that you can purchase literally across the street at the 7-eleven for $1.50. And beware of the smell in the hallway. When we awoke on Saturday morning and left our room, the smell in the hall was so strong, that my son and I had to cover our noses. Terrible!!
Check out was the exact same situation as check in, only with different staff members. The valet, who was MIA when we came downstairs to retrieve our car, didn't get any message from the staff that we had called ahead. Then he proceeded to talk to the female staff member behind the desk and waited for the other valet to come back with coffee to go and retrieve our car.
Having stayed at other hotels in downtown Boston, I expected much more for the money. Very sad. I would not recommend this hotel unless you truly don't care about customer service.