I should receive a modem from Fastweb. Shameful se...

I should receive a modem from Fastweb. Shameful service. False declarations "absent recipient" (in fact no warning left) After several phone calls to 199 ........ I get a call from who had to make the delivery and asks me if I was at home. I reply that at home there were my family members (children more than adults), his answer was "No, the package can leave it only to you and no one else, so give me a new address, even that of the office we will take there "Today on their site, on the tracking of the package it says that the address was wrong and they downloaded the package from" roma 2 "to" roma 1 ". Now let's see how "roma 1" behaves. Anyway. without words