Christine s Classroom

Review of Big Dog's Smokehouse BBQ

We waited a while to review from our August weddin...

We waited a while to review from our August wedding because we wanted to live in our happily married bubble instead of focusing on the negative, but oh my was this the WORST experience of our wedding. Don t get me wrong, the food was delicious! We were won over by the owner Cheryl s customer service and personally during our first visit. The quote we were given was a great price as well. But once we had everything paid in full about 1 month out, everything started going south. We go to pay our final payment, and our quote goes up about $600-700. Annoying, but we paid it because it was so close to our day and deposits were already made. We get 2 weeks down the road, and receive a voicemail stating that gratuity and taxes were left off, so we had to pay an additional $700-800, after taking the gratuity down because of their error. And of course, you can t pay with card unless you want to be charged an additional 15%, so we had to take time out of work week to get a physical check and deliver it. And then they showed up after 4 when our wedding started at 4:30. We waited about an hour in between ceremony and reception, and then after everyone was announced, we stood awkwardly in front of everyone for about 15 minutes because the food was still not ready. When I went up for seconds (as the bride) I was denied because they ran out of plates. They took it upon themselves to substitute some portions of our meat with pork...not a huge deal, but why when we didn t order that?! They still set up tip jars after charging us gratuity. And then Cheryl came to me in the middle of the dance floor and got snarky with me about not having a plan for left overs. We raved about them for so long leading up to our wedding, we went in frequently leading up to it because the food was so good, but we will NOT be going back and will not recommend them to anyone!