The hotel is lovely, but when we first checked in ...

The hotel is lovely, but when we first checked in and went to our room, we opened the correct room with our key and there was a woman in bed reading a book. When we returned to the desk they had no idea who was in the room and gave us a new room and key and a voucher for a drink at the bar, which was quite nice. When we went to our new room, there was the distinct odor of cigarettes, which was quite off-putting, so we told them and they made note of it so as not to charge us an extra fee. For a beautiful hotel, we were disappointed about what seemed like some confusion and disorganization.