Stan Jones

Review of Altabank

Trying to buy some furniture and our card got turn...

Trying to buy some furniture and our card got turned down even though we have more than ten times the amount of our purchase in the account. We've had issues with the daily limit before and they assured us that the problem was solved. We tried calling the customer service number and got left on hold for over half an hour where we got to listen to how wonderful Alta bank is and how much they value their customers.

Alta Bank reached out and made some concessions to try to make up for all the inconvenience they caused us. I changed the rating from one star to two. We'll see if their customer service improves. Since the switch from Bank of American Fork it's not been very good.