For food that was awesome, it's sad to give this p...

For food that was awesome, it's sad to give this place a 2 star rating, but our experience was really lacking. Our friends took us out for a fun night, which we had in spite of our service here. Our food arrived and only 2 of the 4 orders were correct. 1 order was the wrong thing and mine didn't come at all. After about 5 minutes, 3 of us had the right food, and apparently there was an issue with mine or they forgot to put it in and it took another 15-20 minutes to come out. The waitress was very apologetic and said "Can I get you anything while you're waiting?". I initially said no, but the others wanted to wait until I had food before they started eating so I asked if they could get a side of plantains out to me while I was waiting on my food. They got these out to me quickly. When our bill came, they charged for the plantains! We asked if those could be removed since I only ordered them because I didn't have my food and also took "can we get you anything while you're waiting" to mean the restaurant would cover it since it was their fault, but the response was "We have a strict, we make it, you buy it policy". This makes me question the clientele because apparently they have a lot of people trying to cheat them out of food if they can't even take responsibility for their own mistake and give us free plantains. The food was great once we actually got it, but I won't be back just because of this experience.