Luke Helps

Review of Phil McMahon Real Estate

Based on my 2 and a half years of being a tennant....

Based on my 2 and a half years of being a tennant.

Absolutely useless. If I could give them a negative 5 star rating I would. My property manager has absolutely zero communication skills and every time we call the office, she's conveniently unavailable.. and do you think we could get a call back? Hah! Don't be silly.

We contacted them about a roller door and front door handle that was seized closed because of the salty Henley Beach air and it took them a year for the roller door and about 3 months for the door handle.

We had an inspection at the end of January 2018 and informed her of an oven that doesn't work. When we got a copy of the inspection report, all that had been documented was a fly screen with a small whole (not made by us) and about how the kitchen bench needed wiping because there was bread crumbs on it.. we ate toast for breakfast.

It has now come to the 3 month mark and we still don't have an oven. We contacted the agent over those 3 months with 4 separate emails (in which her assistant was also Cc'd) and 3 separate phone calls asking to speak with her. Surprise surprise, she didn't get back to us.

We have roller shutters that are seized closed due to salty air. We have had them that way for the entire 2.5 years we've been here. Agent has been contacted more than a dozen times regarding this and clearly doesn't care. Because we've only ever had a guy come out and spend 2 hours working on them, only to tell me exactly what I told him the issue was.

The first time I ever called the agent about the roller shutters, she wasn't available, but did call me back 5 minutes before they closed on a Friday. I told her I wasn't happy with her communication and her excuse was "I'm very busy, I manage so many properties".

Trying to get a reply regarding lease extensions and such is close to impossible also. The agent also blatantly told me that my partner and I were responsible for us not getting the garage door fixed after a year because we "don't answer our phones". Well if she's bother to call us back, ever, we'd answer or atleast call back, I can assure you.

Sent the agent an email telling her how disappointed we are over her absolutely non-existent communication skills and that in order to be compensated for not having an oven for 3 months, I will be contacting the ombudsmen and making a formal complaint with someone higher up the ranks. What do you know.. a reply. She says that she genuinely missed all of our emails (except the one threatening to take action, conveniently) and that she has contacted a plumber to look at our oven.. it's an electric oven. She didn't bother to address our lease extension enquiries in this email or even to explain how every time we call she is unavailable and doesn't call us back.

This brings me to Phil McMahon himself. I emailed Phil regard this agent who we never hear from and guess what! We haven't heard back from Phil either.

Some people may argue that the landlords may have something to do with the lack of action in regards to repairs and maintenance, however, we have contacted her assistant on two occasions when we couldn't get any response or action by the agent and within hours we have had solutions.

My next email to this business will be me advising them of the legal action being taken against them for all the above issues and, in particular, if we don't get our bond back.

I strongly advise anyone thinking of renting through Phil McMahon Real Estate to not do it. Don't put yourself through the pain, stress and anxiety caused by such a useless bunch of people.