Actually, we had printed pens with the intention o...

Actually, we had printed pens with the intention of printing pens. The order confirmation came immediately after the payment by Pay Pal, as far as everything was fine. Approximately 1 week later came the ballpoint pen pattern, but only four of the ordered five, one of the pen was already broken, at this point one wonders how then, which then looks at several hundred pens. Upon request, customer service stated that the ordered sample is already on its way. The next day, 25 pens arrived instead of a ballpoint pen pattern and e-mailed the request for the balance of the 24 pens, although it can be seen in their own order confirmation that they were never ordered. After renewed contact we were provided a return label. As far as all right, one week later came a package from the company KSI International, with 20 catalogs and a delivery note from a foreign company. The customer service of KSI wanted to actually take care of a pickup of the package, but the package is still not picked up, which is far from bad. Today, however, came a warning from KSI on an open account of 24 pens, which were long since returned, since they were never ordered. Other companies will give away coupons if they have delivered a product that is broken (in this case the one sample ballpoint pen), but KSI International sends a reminder about never ordered goods.

Update: After this recession here we generously-have finally gotten a corrected bill and permission to destroy the catalogs. Unfortunately, it was not enough for the credit ...