Kevin B.

Review of Toyota of Lake City

I bought a used 2014 BMW X3 from here and the sale...

I bought a used 2014 BMW X3 from here and the sales people were great, but that's when the positive experience STOPS. The headlight was cracked and there were parts in the trunk missing so as part of the sale I asked if they could take care of those items which Diego and Undui (Onda) agreed to. To confirm David Bender (finance manager) also made sure that this was something promised to me before all paperwork was finished. Before I left Diego informed me that BMW would be contacted for the parts and once they came in I would be called to setup an appointment to have it serviced there and all costs would be take care of.

Three (3) weeks go by and no call so I send 3 emails to David as well as voicemails; nothing. Send more emails to Diego and voicemails (since apparently none of these people answer their phone); nothing. Talk to Undui (Onda) personally and he says he'll look into and call me the next day; again nothing. Call back the next day and he tells me he forgot, but promised to call me the next day; to no surprise, nothing. Three (3) days later I call in again @ 10am and speak to the receptionist asking for the General Manager (GM) who apparently was not in so she took a message and said he'll call me when he comes in. 3pm passes by and still no call so I call the dealership again and there's a different receptionist who tells me that same note is sitting in front of her apparently because it never got handed to the manager, but she says that she will take care of it. 5:30pm passed by and still no call so I call the dealership AGAIN. CJ (the new car manager) answers this time first opening up with the line "sorry it's been busy [w/ sales] because it's the end of the month" so basically whatever issue I had it was not nearly as important. I explain to him the situation after many interruptions and he tells me Undui (Onda) will call me back; 7pm NO CALL BACK. I call CJ back who sounds surprised that Undui (Onda) did not call me back, but said he'll call me back tomorrow by 2:30pm once he gets a chance to speak w/ the Used Car Manager.

Tomorrow comes and it's 4pm; surprise surprise....no callback. So I call again and CJ tells me that supposedly they've been working on the issue for the last 2 hrs, but if that were the case then: 1) why no follow-up at the promised time & 2) 4pm minus 2 hrs is 2pm so how were they expecting to call me back at the proper time if they JUST started looking into the issue 30 mins before they were suppose to call me?? 5:15pm I get a call from Undui (Onda) saying they ordered the parts finally and that he'll give me a call tomorrow, but I'm not gonna hold my breath after all the other failures. Why is it so unreasonable that a dealership and their people be expected to do what they say??? If you want a new/used vehicle expect a very charismatic individual, but don't be surprised if you're treated like sh*% afterwards.