Great customer service. I bought as a Christmas gi...

Great customer service. I bought as a Christmas gift, an expensive Tojiro slicer for my daughter. I threw away the receipt. The knife developed nicks after trying to slice raw frozen tuna (a huge no no). This is not covered under warranty. Samantha in returns and warranty, heard my plea and answered the email within an hour. She offered to sharpen and fix blade for the cost of postage to their location. She was a pleasure to work with and has certainly developed a loyal customer for my next purchase.