PCT

Review of Americo Life

I purchased mortgage insurance through a rude unpr...

I purchased mortgage insurance through a rude unprofessional , disrespectful insurance broker. Something didn't feel right , I looked up the company's number and called, sure enough this person sold me something totally different from I was I told. I decided to cancel the policy. My 2nd nightmare started, I am supposed to receive my money back I canceled within the 1st month of purchased. I have been waiting for my refund since October 23, today is November 23, no refund , I called again today, the manager would mot come to the phone Juan Williamson, who promised on October 26 I would have my money back in 5-7 days. According to today's customer service rep . they are in the process of cutting the check. Mr. Willison was supposed to call me back I'm still waiting . I want my money back, I want what is mine.
this company is unprofessional, it has the worst customer service, if you call them make sure you are comfortable , because you will be on the phone a good 30-45 min on the phone waiting for somebody to answer.