Shawn Stewart

Review of Hilton Scottsdale Resort & Vil...

Not a terrible hotel. Service is a little iffy. ...

Not a terrible hotel. Service is a little iffy. For example, the fitness center has posted hours of 6 am to 10 pm. However, security informed me since they ve got guests staying at the hotel from all corners of the globe, they ll open the fitness center outside of posted hours by request. Sounds great, right? The first day, they did just that - opened the fitness center early for me. The second day, the guy at the front desk straight up refused to even ask security. No reason provided as to why. I let him know it was done just the day prior and the reasoning I was given for why the hotel made the accommodation. The front desk guy begrudgingly offered to coordinate with security when he saw him, but would not call or radio the request in the interest of time. It was 4am, so certainly not a busy time for the guy at the front desk. He was on his cell phone when I walked up, so not exactly swamped with his official work.

Another rather minor issue: I left the Do Not Disturb sign on the door after the first night there. The housekeeping service crew entered the room anyway. I know some hotels have a mandate to check the room after a number of days of a guest having that sign up, but this was the first day. Sometimes it s the little things that differentiate a hotel from good service to great service.

Scottsdale is beautiful, but I d recommend exploring other hotel options more dedicated to providing service commensurate with the cost guests pay.