I will never book with Santa Clara Marriott ever a...

I will never book with Santa Clara Marriott ever again, and neither should you. We were planning coming into the city early July 4th, so we made a reservation for that day at this Marriott hotel. However, we did. It make it on that day. Y the early afternoon, so I called to cancel the reservation. The hotel said we ended to have a 48 hr cancelation to receive the refund, but because we made the reservation and canceled it on the same day which, obviously, it was impossible to make a 48 he cancelation on the same day. I called Marriott to tell them that the hotel would not give me a refund. I went all the way up to the Guest Experience Supervisors who said that none of the managers would ok a refund. They talked to Donna, the operations manager at the Santa Clara Marriott, who told the supervisors that they would not refund my money even though I canceled the same day as the reservation. My only other recourse is to contact the Marriott office of Consumer Affairs to see if they can help.

So many people have called the managers at the Santa Clara Marriott and no one has the compassion to say yes they understand that I canceled the same day I made the reservation and to give me a refund. Do not stay at this hotel because all they are interested in is getting their money and not in providing a service to a Marriott member. Be warrior these people do not care about you, only your money.