I was flat out lied to! I wad told the service for...

I was flat out lied to! I wad told the service for a recall on my car would take one hour. I have been waiting four hours and counting, and I watched at least 13 people watched every person that came in after me leave with their cars fixed. And just now I was told they can not fix it and they will have to order a part in 5 days.