Jan 2020: The agent who did all the leasing arrang...

Jan 2020: The agent who did all the leasing arrangements was nice, but ineffective or works for an ineffective company. They asked for a lot for tenants to get approved, and rightfully so, but please keep yourselves to the same standards and be responsive when the client asks for services you're tasked to offer.
The agent came to the apartment and noted several things that needed attention, and mentioned she would file the report. A week later, and after nothing happening, I emailed the address on file responsible for it. I got asked for everything again, as if they knew nothing of the issues, I sent the information. It's been 2 weeks, I emailed again and nobody has replied. From what I can tell, they are responsive only when customers post their concerns in public.

December 2020
Update: Another request sent regarding different repaits, and again they haven't responded in over 2 weeks.