My grandmother is a resident at on of their Missou...

My grandmother is a resident at on of their Missouri properties. They have lost 2 checks I have written to them in the last 3 months for her meals in there cafeteria and claim they have no idea what happened to them at all. I spoke with Jessica, who was extremely rude and condescending about why these checks went missing and essentially I was accused of being a liar and having never dropped them in their drop box. She stated the first one she had no idea about because it was "before she started working there" but was conveniently shortly after she had to take leave for a family emergency, and the second one she could not answer for because it "wasn't in the box". She laughed when I said I would be contacting corporate and said "okay" with an attitude that seemed more fitting on a 14 year old girl than a grown woman. We have placed a call to their corporate office and will also be contacting the housing association and BBB to report this as well. All of the beautification on the building cannot change and hide the ugliness running the operations.