Genz Ryan is a ripoff! From moment one the tech wo...

Genz Ryan is a ripoff! From moment one the tech worked the up-sell, then "sold" us a part that didn't fix the furnace. Figured out he was in over his head and told us to CALL SOMEONE ELSE! Took our $800 though and following and "internal company review" Genz-Ryan determined the whole situation was handled appropriately and we would not be refunded the money for a bogus part and a furnace that remained broken until someone competent from a different company came to fix it.