I am highly disappointed with their service. I had...

I am highly disappointed with their service. I had an issue with my car shocks - there was an unwanted sound coming under/near the shocks so I went over to get it fixed. I'd scheduled an appointment to drop off my car and had explained the issue in detail to one of the representatives but when I reached I was asked to wait and explain my issue ALL OVER AGAIN. They decided to keep my car for a day WITHOUT providing me with a rental. Highly inconvenient! Once I left the facility, they called me again to ask about the issue. I fail to understand the communication chain within the facility. How many times is a customer suppose to explain the issue?!? I was patient through out this process but I gave up when they returned the car without fixing the issue that was explained to them at least TEN TIMES. I do not know what they did to the shocks, it's actually sounding worse than it used to.

I do not recommend this facility to anyone. Please look for something better and share it with me as well so I can get my shocks fixed.