David Chriske

Review of Acura of North Toronto

I had one of the worst car buying experiences of m...

I had one of the worst car buying experiences of my life last week at Acura of North Toronto. I brought my young daughter with me to test drive a car. That is all I wanted to do and said so several times. The salesman ignored what I wanted and began the full on press to sell me a car that night, even though I said I wasn t buying that night. I have a current acura on lease. He wanted to appraise it for me. I asked how long, he said 10, 15 minutes tops. About 30 minutes later I had to page him to come back. Of course they took my keys for the appraisal. At this point my daughter was crashing as it was past her dinner time, and since I did what I wanted, I wanted to leave. He returned without my keys. I asked for them, he said something like we still have them. What about the appraisal? We are still discussing it . He then proceeded to try and sell me a new car. I asked again for my keys. I then had to sit through a whole bunch of what will it take to buy a car tonight, I need my manager to approve anything You know the completely old school strong arm tactics? I say again I want to leave. Next the manager comes over (without my keys) to have another strong arm discussion in front of my young daughter. 5-10 minutes of aggressive selling later, I stand up. Where are my keys? I need to leave now. Oh in the manager office . I see them go back in there and continue talking for another several minutes. Despite me standing in sight of them with my daughter, they made no effort to give me my keys for several more minutes.

I was literally held hostage. I wanted to go. I made it clear I wanted my keys 3-4 times yet they would not give them to me. What is this, 1980? Are you selling Chevys? This is supposed to be a luxury brand. Since management was involved the whole time, this is not a bad apple sales person. Clearly this is how management there wants this to go.

I had the complete opposite experience at another GTA Acura dealer. Stay away from these guys.

I am calling Acura Canada tomorrow to complain about these rude and aggressive practices. This is all 100% truth written by a real person trying to buy a $50K car. I will share all the details and names with Acura Canada.