Ryan Daily

Review of Next step living

I scheduled a home energy assessment with this com...

I scheduled a home energy assessment with this company. When they did not show up 20 minutes past the appointment I called them to see what was going on. I was disappointed that I had to call them and they were not calling me out of courtesy. When I reached a customer service rep he told me that their employees who were supposed to be at my house were having car troubles and would not be able to come for our appointment or any time at all today. I explained that I had taken the day off for this but he said there was nothing they could do, Needless to say, I did not reschedule. This company needs to work on being more professional and dependable.