There was a big roach running accross my shoes and...

There was a big roach running accross my shoes and floor and it looks like the ceiling is cracked is how there getting in there should be pest control who see this and report it to staff. the elevator has been broken so long regular guest know they are going to get stuck on the elevater. I have had a terrible experience every single time i have stayed. Even had money taken off my card a week afyer my stay for an acct error. I dont see how a business can keep a card on file for weeks and run it without the card holders permission. This hotel has shady racist unethical practices