Frank Klein

Review of Miller Auto Plaza

I brought my 2015 Sierra with 63K miles on it beca...

I brought my 2015 Sierra with 63K miles on it because the air conditioner wasn't working.
The lady called me back after drop off and informed me that the condensing unit was out and that
it would cost me $1500+ dollars to fix it. However, they're on back order, GM doesn't have any
and it could take from a week to several weeks to get one. I was very disappointed but told her to order one. That evening I meet up with two of my buddies who each have 2015 GM's. They told me they had the same thing go out on their trucks. They said that GM should have had a recall. One of the guys had his fixed for free and the other was out of town with his vehicle
and paid in full!!!! After hearing this I was upset that this was not explained to me. That very
next morning that Miller Service person called me and informed me that, OH you're lucky we
found an after market one and can have it here today. However, it's $200 more than the factory one. After which I informed her of what I had found out the night before. She quickly
said she'd turn it over to David and see what could be done and get back to me.
In about one hour she called back and informed me that it could be done for $600 +.
I said fine..... The next morning a part mysteriously appeared and the vehicle was repaired.
Just seems like extra profit was the name of the game and they were about to do whatever
it takes to make it. I owned my owned business for over 40 years. We never took advantage
of people like that. Shame on the Miller Family.. Frank Klein