Kevin Shutrop

Review of Denville Nissan

Exactly like the previous review - Add thousands o...

Exactly like the previous review - Add thousands of dollars in "fees" to the list price you see online and that is the actual asking price of the vehicle. I have purchased 2 vehicles (from other dealers) in the past 2 months and am well aware of the common small print "Prep" and "Doc" fees that dealers are charging. You can, with persuasion get most of them to be honest with you about their fees before you waste your time driving to their dealership, this dealer however, not the case. I requested photos of a vehicle they listed online, which were provided to me, then requested the salesperson to disclose if there are any additional fees to which they responded "when you come in tomorrow we will go over everything". Wanting to buy a vehicle I decided to go look at it. I arrived and was immediately brought to the vehicle, however on the walk there I asked what the fees are and was told just drive the truck we will talk about that later. I insisted to know the fees (on a $10,995 used vehicle) which were a loyalty fee, doc fee, and prep fee, totaling close to $4000, magically the "Savings" on the list price. At this point I declined to drive the vehicle and was told he would explain the fees. We walked back to the showroom, I sat down and a taller male, who I would assume is some sort of manager, as he never introduced himself, told me I need to go drive the vehicle, that hes not negotiating a price without me driving it. I said ok, grabbed my license, and left. While walking to my vehicle that same manager stuck his head out the front door and said something, I did not hear it so I turned around and asked what he said, he responded with "that's right, don't disrespect my salesmen, cursing at them". I was certainly not happy about my time being wasted, however I did not curse anyone out.

If you want to pay thousands of dollars in fees that aren't disclosed to a dealer who lists below average prices in a deceptive way to lure you in the door, and be treated like garbage by an unprofessional staff, this is the place for you to buy a car. I understand its unrealistic to have a positive car buying experience these days, but this was abhorrent.

Last thing - I was told "all our fees are listed online", I checked the listing on their website and one place it lists a Doc fee and Prep fee, another place it only lists a Doc fee, however there is no loyalty fee listed.