WOW nothing has changed in a year! I paid cash for...

WOW nothing has changed in a year! I paid cash for a brand new 28Ft Rv from Optimum. The place was disorganized and chaotic at the time but our salesman was Awesome! Last Tuesday night our brand new Rv developed a roof leak. First thing Wed. morning I started calling (per our Owner's manual which says call the Dealership where you bought Rv for Warranty issues). I left three message and Ms. Debbie Reynolds (also a person I dealt with a year ago when she promised me a new surge protector as the one out of the box was damaged, and was actually replaced with the same one, but one part replaced). At 5:00 pm Ms. Debbie returned my call and explained their Service dept is backlogged three weeks. My warranty expires in three weeks. So she promised to call they Zephyrhills site and their mobile mechanic to make sure my roof would get addressed before the crazy storms we thought were coming in Florida last weekend, and before any further damage happened. She NEVER called me back! As a matter of fact, due to my previous history with not reaching her and her not returning calls I emailed her as well. The next day she responded to the email and said she would look into my concerns, but didn't connect I was the same woman she spoke to the evening before...and still hasn't responded with a date of requested repair. Needless to say I found my own Mobile Rv repair company and the problem was fixed within 24 hours. I will NEVER do business with Optimum RV again and I will be sure to tell others, SHOP ELSEWHERE. They do NOT stand by their business!