have tried to cancel which they havnt done yet bec...

have tried to cancel which they havnt done yet because they cant fix a problem I'm havn 3 weeks after I asked them to fix it ,,,have to wait 2 to 3 hours for them to get back ,,,ive cancelled and they still asking for money ,,,I turned on the computer after a week and ive still got it ,,,I'm not happy and I'm not paying