A. Batool Ibrahim

Review of FADL

I booked this hotel through booking but I had a ve...

I booked this hotel through booking but I had a very unpleasant experience. I flew all the way from a distant city and when I arrived to the hotel at 12:15 pm they told me that you can t check in until 3 pm. I asked them if i can check in earlier, as a favor, because i was vey tired but they refused with a vey inappropriate way. I told them that i don t mind to pay extra money in exchange for letting me in earlier they refused and started neglecting me while i was talking to them. So i had to wait in the lobby until 3 pm, then again they refused to let me in saying We do not have a free room for you, we re fully booked !!!!
I insisted on my reservation and after a while they took me to a room with twin beds and no AC ! though the degree was 50 C!
And then one of the receptionist told me if you don t want it, go and find an other hotel nearby!! . In the meanwhile, they were accepting the reservation for new incoming people!
They were very unprofessional and bad with me as a guest and i honestly don t want anyone to experience what i had.

At the end, I took my luggage and tried to find an other hotel.