Yonna Diggs

Review of Courtyard UAB By Marriott

This hotel is poorly run. I was told that I would...

This hotel is poorly run. I was told that I would be given a rate of $94.00, which was the military rate, but yet when I checked out, there was floating charges added to my bill. When I presented the paperwork to the General Manager Assistant, it clearly showed the rate I was given, but she chose not to adjust my bill accordingly. While I was at the front desk trying to reconcile my bill, there was another hotel patron that was arguing about the same issue. There are many other nice hotel options that are close to UAB. It would be wise to make this your last choice. When you are already staying at the hotel, your room does not get cleaned until after 4 or 5 o'clock in the evening. Beware of staff taking advantage of you when they know you are a caregiver for a love one at the UAB Hospital. Also, the carpet is worn, bathrooms are not sufficiently cleaned and the room chiller was not working. I had to call maintenance and the one that he installed did not work much better than the first one. I have stayed at many Courtyard Marriotts and this is the worst I have seen worldwide. Shop around before booking at this hotel. Don't let the lobby fool you! When you get upstairs the rooms are very worn and is about the quality of a motel, not hotel.