Matt Ryan

Review of Hotels.com

I've been a customer and rewards member for years....

I've been a customer and rewards member for years. Recently I've experienced what can only be described as deliberately fraudulent practices by Hotels.com. Refusing to refund amounts, refusing to answer phone calls, hanging up on customers, instructing their Indian customer service agents to pretend they are not Hotels.com agents and therefore claim they cannot help you. At this point, I have filed a BBB fraud complaint and am installing the Hotels.com application. Whatever you do, DO NOT book through this incredibly unscrupulous company.