We got to the hotel at a quarter to 4 and our room...

We got to the hotel at a quarter to 4 and our rooms were not ready. They said they would call us and let us know when both rooms were ready. At 6:20 they still hadn't called so we went back to the hotel and only one Room was ready. We had an appointment at 6:30 until 9:30. when we got back The other Room was finally ready. They comped us breakfast but this is absolutely ridiculous! They said that VIP's had late check out. So apparently if you are a VIP you can check out late and it stops somebody that's checking in from being able to check in until 6:30 at night. Would never stay here again!