I'm in the process of installing and upgrading the...

I'm in the process of installing and upgrading the FixMeStick. I am waiting for one of my sons to help me download the upgrade. I tried to have you people help me but your instructions to get the help is as hard for me as the written instructions. I will be glad when it's all upgraded. I was hoping one of your tech people could call me and tell me how to get someone in my computer to do it right. Ralph