We only had 1 night booked and arrived 2pm after a...

We only had 1 night booked and arrived 2pm after a day travelling, expecting to check in to our room but we had to wait an hour before it was ready. No explanation given just that it wasn't ready. When you are paying Sofitel rates, its not good enough considering your room rate is 2pm till 11am check out. This experience could have been improved with an offer of Waitui beach club access a free drink at the bar while we wait, or offer of an hour late check out at the other end, but on a rainy day we had to sit in the lobby. We were in room 309 but bathroom is shabby, they need upgrading. Breakfast buffet was loud, and stressful, not the holiday experience I've had at other resorts. Good points were beds, and the concierge staff, lovely.