J Schroed

Review of Altabank

We used Alta Bank for a new constrution loan and h...

We used Alta Bank for a new constrution loan and had probably one of the worst experiences to date. Actually the construction portion of the loan went pretty well. Clark Irwin was the one we worked with and we had a few hiccups, but managed. When the home was near completion we worked with Alex Blakey and had multiple issues. My wife and I own a small business and expected a more thorough process, but this was beyond normal. We sent the exact same documents multiple times only for them to say they didn't have them on file. There were questions on a couple loans that our business pays, versus what we pay for ourselves. My wife, who is so nice and sincere had to call Alex and help show him what a bank statement was, and how to read it. Our closing date was pushed back time and time again. The title company was perplexed by all the delays and the need for last minute info.
In short, this is the first negative review I've ever made. My hope is that consumers shop around and find someone who is up front and doesn't play games.

* I got a call from Alex that he had "good news" he'd used $4k.of our money to buy down our interest rate without my knowledge...

* Alex called me one day to let me know that all our closing costs were now included in our loan. When I questioned him he told me that he'd increased our loan amount by $35K. once again without our knowledge. Is this even legal??

We are now in our new home, but the banking process to get here absolutely sucked.