The check in time is 2pm and our room wasn't ready...

The check in time is 2pm and our room wasn't ready until 4:30pm. That wasted our evening which we had planned to visit Dubai Garden Glow. The rooms are very spacious and clean. The breakfast lines are crazy at 10am and you end up waiting in long lines just to get in the Bistro their breakfast restaurant. For everything we needed we ended up calling them multiple times. The staff feels disconnected between them in terms of communication as well. Being a Diamond member service not upto the expectations at all.