I bought a 2015 Odyssey a few months ago and the s...

I bought a 2015 Odyssey a few months ago and the sales process was nothing but wonderful. The sales representative was courteous, prompt and informative. I wish I could just review that part separately because the guy deserves 5 stars. My wife and I went in on a Tuesday evening and less than 1 hour later we were paying the deposit. I like the car a lot although I had discovered that it is in no way shape or form close the level or design and quality that European cars generally exhibit.

Now the funny part: going in for the first oil change and service the experience was and still is something I'd like to give ZERO stars but I can't hence the 1 star review. The girl punching in the computer my info seemed bothered that I was there, I was hoping it was because she did not have her coffee but I guess the whole Service Department (should not be called Service) specializes in Delivering Customer Happiness...NOT.

There were several things that needed to be taken care of (still not taken care of) I would consider them minor for this is a car and certain things may not be perfect yet, the most important thing was the fact that the windshield cracked around the rear-view mirror console. I first noticed a fine straight line around the console and thought is the sun-blocking inside patterned sticker not being perfectly stretched but with the seasonal changes in temperature and perhaps vibrations from driving conditions, the crack extended and amplified. Ignoring what I think it's evident and irrefutable, the service manager Anthony Lopez tells me that he did the "pen test" and it looks like a rock has caused the crack. Yes, after telling me that he has extended experience and worked for BMW his expertise is...a "pen test". I don't know how whether this should be funny or outrageous and I know they do get away this stupidity but it still baffles me that one could ignore all other evidence that points to a manufacturing defect (perfectly straight crack following the contour of the rear-view console = virtually impossible, the crack starting in the center and extending on both sides including the one where expert Anthony did the pen test and it's actually a recent development, etc) and state that his "pen test" indicates some sort of impact. I had then called the service manager several times to have this further evaluated and I am now waiting for him to coordinate a meeting/inspection with "his Honda guy" who comes in occasionally; I was advised that I was unreasonable from the beginning for not buying in his baloney. Allegedly a customer needs to make his/her schedule around "the Honda guy" who's very busy. My wife and I have a 6 month old child at home and I have to travel a lot and now I have to wait for the Honda guy to see if his experience consists of a "pen test" or something else. I hope I'll have to edit this review and add a happy ending note and I do plan on pursuing this legally if it is not addressed in a reasonable, responsible and timely fashion. This is ridiculous to say the least.

02/20/15: I am adding to/editing this review because the problem stated above was fully addressed and DCH Academy Honda should get credit for it. Anthony came thru and coordinated the windshield evaluation with the Honda rep, ordered and installed the replacement and was very courteous, attentive and prompt to all the issues I had pointed out to him. The reason this is a 3 stars (neutral) not a 5 stars is because claims should be evaluated in good faith and DCH should not rush to reject reasonable ones; the experience was positive in the end but not flawless. I will however give them another try in the future, maybe this was just an rare mishap.