I arrived at 02:00 am to checkin, I took the room ...

I arrived at 02:00 am to checkin, I took the room key and my luggage to find out that the door key doesn t work. I called the front desk from a wall phone located in the hallway. It took them 25 mints to send a technician to open the door and it took this technician another 15 mints trying to fix it. Then I asked them to leave because I have been awake for 39 hours without sleep. They told me the door will be fixed when I return beck to hotel from my meeting at 6:30 pm. The room condition was awful and bathroom shower was broken and bed was broken. I return to my room the next day at 06:00 pm from a long exhausted day that started at 07:00 am trying to open my room door to find out that I couldn t open it and the problem was not fixed. I called the front desk again and after 35 mints waiting outside my room door, no one showed up. So, I walked to the front desk asking them to open my room door to gather my belongings and checkout and move to another hotel across the street with much better service and respectable staff. They moved me to another room where I only stayed for one and the morning I checked out the hotel and moved to another.
I live in Montreal Canada, and I had the chance to stay in several hotels in Cairo, Giza, Alexandria, Sharm and Ghardaha and this hotel has earned the number 1 position on my worst hotels list. My job requires me to travel across the world where I stayed in all kind of hotel from 7 starts to 4 stars and this hotel has no stars.
I will not be returning to this hotel and will inform the hosting company to book me in Hitlton across the street.
Good luck with your major physical renovation of the hotel rooms and facilities and training your staff to have prompt responsive action s.
Hasan