Judy Berry

Review of Emerald Outdoor Living

I purchased a Quadrafire pellet stove from Emerald...

I purchased a Quadrafire pellet stove from Emerald Outdoor Living in 2009 and when the stove is working it is great. But I have had the repair person out to my house at least 10 times. First the igniters were bad and the repair person told me they were going to improve them and they did but I had to pay the repair person to come out to my house in Silverton to replace them. Not cheap. I am sure I got a LEMON and have tried to talk to the owner but of course he is never in and does not return my calls. Right now it is 26 degrees and my stove again does not work. Missed ignition and it is Sunday. This is my primary heat. I had a Traeger pellet stove for 25 years in my house and it is now in my shop and works beautifully. Sorry I ever replaced it but it was very old and ugly. Dumb move on my part. I am now writing to the Quadrafire Factory to see if something can be done. If they do something I will post it here.