I truly believe this place is writing fake reviews...

I truly believe this place is writing fake reviews for their company to keep their business open. They are not friendly at all like other reviews have stated. I had booked an appointment to get my dogs glands drained and his nails done. (I've been going to them for 3 years) on their automated voicemail they said to make sure you are on time or they will charge you for your next visit due to covid. All fine I decided to make my appointment and be there right on time. Now I didn't bring my mask because the last time I went there a few weeks back (still during covid) I went in without one and they were all okay with it. Now it's not the fact that I didn't wear the mask that bothered me. It was how I was treated upon arriving. I totally forgot my mask usually I wear it everywhere but this day I had alot going on and it slipped my mind. Now if she would have politely said along the lines of "hey I really want to be able to let you in but I can't because you don't have a mask I'm so sorry just bring one next time we can book you another appointment" but no I knocked on the door and she sticks her head out the window and without a nice greeting and not even a hello she snaps at me and her voice was literally so ignorant. Her response "um do you have a mask" (basically getting petty and loud with me) I replied "no I'm sorry I honestly didn't know" she replies in her stuck up arrogant voice "well you can't come in its all over my websites and everywhere" I reply "are you able to pick him up at the door" she replies "um no I would have to be near you to do that" now mind you this is all in a belittling rude voice tone. I then said "okay I wish you would have told me this on the reminder message you left yesterday" she goes "um I did leave that on the message" (which I listened to this message 3 times and she never once stated that and I never seen it anywhere online because again I went a few weeks prior and they all were not wearing anything) I replied "um yes I actually have the message" she replies "you might want to listen again" I might want to listen again? Way uncalled for and not a professional environment. I replied to her that the way she speaks to people is so wrong and petty. She just wanted the last say and she seems miserable. Won't be returning. And lastly I understood that it's a pandemic and masks are important that wasn't why I'm writing this review. I'm writing this because the way she spoke to me in a very rude tone and body language was extremely mind blowing to me. Not professional at all and if this is how they talk to a human I would hate to see the way they talk to my poor dog behind my back or any animal in their care. And they will probably reply and act all apologetic or defend themselves but there is nothing to defend they were at fault for this rude attitude and nobody deserves to be talked to the way she talked to me. I am a very kind hearted person and barely ever give anybody a bad review. Insanity.