Have been with iinet for 2 years. They were not my...

Have been with iinet for 2 years. They were not my first internet provider choice. I first tried to connect with Optus who could not supply us with adsl internet during an NBN rollout at our rental. Iinet did though.

Then we bought a house and unfortunately iinet, through no fault of their own, did not have a spare port to connect our internet. We signed up with Telstra. We waited WEEKS to be sent a modem. Never came. Order hadn t been processed. During that time iinet had rung to say they had a port for us, but I turned them down to continue with the slightly cheaper, better deal that telstra offered. They never solved my order issue and in the end, I returned to iinet, quite happy to pay the bit extra for the service they provide.

Every single time I ring them with an issue, including a recent internet outage, they solve it and follow up to check. I m so impressed by them that I d rather pay a bit extra for the customer service they give. Unbeatable in my experience.