We could not get them to return our calls on our d...

We could not get them to return our calls on our deal. When we mentioned this, all we got was "I apologize we are busy" that's it ...we called almost everyday for 5 days and 1 call was returned when we were not at home. Mind you, they ran our credit and took the $500 deposit that friday March 12 2021. We were told Robyn's would call us in a day or 2, never happened. We just picked it up today 4.6.2021. All you had to say was "you know what, that was not right and we do apologize " . Not excuses.
Ps- please note that if the whole situation was handled more professionally, this could have been avoided.