ZERO STARS!! VERY UNPROFESSIONAL!

ZERO STARS!! VERY UNPROFESSIONAL!
Left waiting for over 4 hours for my wife to come out of Surgery.. No call.. So I call them.. They tell me she is just now going back for the Surgery.. 5 hours total and nothing has happened.. Her appointment was at 11am.. It is now almost 4:30.. I am very angry.. Very unprofessional hospital.