laurie french

Review of ServiceMaster of Kalamazoo

We had a backup of soot come out of a shop vac whi...

We had a backup of soot come out of a shop vac while cleaning the fireplace and it covered everything on our first floor with black, greasy soot. We contacted Service Master and they were onsite making an evaluation and recommendation within 1.5 hours. The team that came out and cleaned and supervised were beyond amazing. Project managers, Jason and Steve, provided reassurance and professional assessment. Cleaning personnel Matt, Josh and Jerimiah were thorough, careful and meticulous. Every item and task was handled in a manner that gave us confidence and relief. We cannot praise this company enough and highly recommend them!!