I normally don't write reviews, but what I've expe...

I normally don't write reviews, but what I've experienced today persuaded me to do so. I went to get my oil changed and a small square plastic part replaced on my gas cap door. The service rep, Mike, said he would have both taken care off and was going to take about an hour and half to finish. I received a text at the beginning saying to text if I have any questions until the work on the car was finished. After an hour and thirty minutes passed, I texted Mike. But no answer. Then, I went to his desk to see if my car was done, and he said that he's called me and left a message, which he didn't. If I received the first text, I should have received the voice mail as well. He knew where I was sitting because he came and talked to another customer near where I was. On top of that, the gas cap door was NOT fixed, and he didn't even bother to mention that. When I asked him why it was not fixed, he said they don't have the part. I checked with parts, and they said they do have the part and it was only two bucks. Now, I have to come back and waste my time to have a two bucks part replaced while they could have easily replaced it while I was here to get my oil changed. This is absolutely professionalism gone to the drain!!! Let's see if owner/manager cares enough to contact me back about this....