The stay was fine, but when we arrived home we had...

The stay was fine, but when we arrived home we had an additional charge posted to our Visa for restaurant/bar services that we did not purchase. When I called to inquire, I was told that they could not find a receipt for the purchase but that the bar manager was assured (having never seen my wife or children, but simply assuming that since it was a woman with children that it was my wife) that my wife made the purchase. After multiple calls and request for proof of purchase (receipt, video evidence, etc.), I still have the charge on my Visa and no resolution.

Update: Josh Harper, general manager provided the information requested only after I filed a complaint with the Better Business Bureau. I left multiple messages asking for a return phone call from a manager and never received one. The email response maintained the accusation that my wife stole from the bar when the video timestamp and receipt were clearly marked after our checkout. Once I pointed out that the charges were well after our check out and provided photos of my family to compare with the video footage they agreed to refund the charges. In the email response, there was no apology for the false accusations or for the time I had to spend trying to resolve these accusations, which was the course of several days. I have never experienced this level of disorganized incompetence and have never in my life have been treated so poorly.