First I would like to say that it was a beautiful ...

First I would like to say that it was a beautiful experience that we had. My husband and I were attending an event that Hilton was hosting, we were there for a total makeover of our marriage. After a long agonizing check-in due to the fact that nobody informed us there would be a $75.00 a night incidental hold on our bank card it took us almost 4 hours to finally get to where we were swiping a room key. Exhausted and ready to settle in we walked into a dirty room. Calling the front desk and informing them Hilton stood by their moto"Make it right" they graciously upgraded our basic room to a king size beach front view free of charge.
The event was amazing and Hilton hosted it with ease. On the day of checkout. We went to the remaining events and then proceeded to inform the front desk of departure. My husband was then informed that he was being charged the amount of the room from the $350.00 incidental hold that was suppose to be refunded to us. due to the fact that the gentleman working the desk was new and failed to follow the instruction of charging the room to the person that initially set us up with the event.
Then on November 12th, 2 days after the event we were charged for the room again.... Now we are in the negative on our bank account and not to mention have been arguing worse than we were before the event due to the situation.
Now here we are 7 days later with a $350.00 hold on our account with a $209.00 charge for a room that was paid for before we left and our relationship worse off than it was before the marriage retreat.