Am disappointed in my experience today. I've been ...

Am disappointed in my experience today. I've been going to this ikea for years and this time was so frustrating. They wouldn't let me retrieve my own package, I understand safety but they also didn't tell me that my only option was waiting 1.5 hours until after I had paid. I could have had it home 4 times in the amount it takes them to bring my package to my car.