JK M

Review of BMW of Murray

My first BMW! Yay! Purchased a lease return X5 M. ...

My first BMW! Yay! Purchased a lease return X5 M. Absolutely love the car! Tyler and Sarah were awesome! With that said, I regret to say that the customer service there is not up to par, for a BMW dealership. Picked up my car after Permaplate paint treatment and you have five or six service advisors lined up behind the glass in the bay, as I entered, not one even acknowledged me standing there for almost three minutes, I did time it because that was awkward. Mckay was my service guy, but he was on the phone at the moment. No worries, but I found it really odd that no one else even offered to help, say hello , or just acknowledge I was even standing there. No other customers were there. I felt like I was invisible, weird. No Hi, we ll be with you shortly or anything, from anyone?Super weird and awkward? What s the deal guys? You are selling some the most beautiful cars (I think) on the market today, but I ve had better service and attention at the local DMV. Very cold and unwelcoming feeling from everyone there. What gives? I am pretty sure no one is meaning to come off this way, BUT you are. Come on BMW of Murray, you need to step it up and at least act like you sell and service a premium brand! I had a better experience buying and servicing my daughters Hyndai!