I booked a 3pm appointment and when I showed up I ...

I booked a 3pm appointment and when I showed up I found out that it got mischeduled for 1pm. They were not sympathetic or accommodating and gave me attitude as if it was my fault. After explaining to them that I wouldn't just stupidly waltz in 2 hours late, they said they could see my but would charge extra for an emergency visit. It's obvious that this place doesn't care about its patrons (or made some poor hiring choices with their employees) I won't be coming here again, as I don't appreciate having my dog and I be penalized for someone else's mistakes. This Vet business is supposed to be accomodating. I won't be coming here again, although this has been my main vet for 3 years.