I purchased a new Nissan minivan in November (from...

I purchased a new Nissan minivan in November (from another Nissan dealer in the area) and wanted to have service done at a Nissan dealership....My Auto Import is closer than the Nissan dealer where I bought the minivan. So, on a Monday I scheduled with My Auto Import for a Tuesday oil change package that included oil change, tire rotation and car wash. Took the car in at the scheduled time and they completed the oil change and tire rotation but informed me at checkout that the "car wash person" was out so they hadn t been able to wash my car but I could come back anytime for a free car wash. My Auto Import is 10 to 15 miles away from my home and not on any routes I travel frequently so I emailed the service manager that night, explained the situation and just asked that they credit the car wash portion of the package back to my credit card because making a separate trip for a car wash wasn't convenient.

In short, they did respond after a few days and they did offer me a small credit...but the reply they sent me and the credit they offered clearly communicated to me that they weren't really bothered by the fact that they sold me a service that they didn't deliver on and, when I brought it to their attention their approach was to do the bare minimum to make it go away. No major crimes here, just an apathetic Nissan dealership that did not deliver on the service they offered and, in follow up, was not interested in doing much of anything to ensure the satisfaction of a new Nissan owner.