J

John Lee

3 years ago

We have been taking our pets to Cat & Cow for almo...

We have been taking our pets to Cat & Cow for almost 20 years. We called two hours before closing (approx.4PM), and our dog was having pretty serious problems. I spoke to Cassidy, the office manager, but they refused to see us because walk-in hours ended at 4:00. I asked to speak to a vet multiple times, but she refused to let me speak to a vet. My wife called Olive Branch Animal Clinic, and even though we had never been there, when my wife told them the situation, they let us bring our dog that afternoon. I recommend Olive Branch Animal Clinic. The situation made me feel like Cat & Cow is happy to take your money when things are fine, but if you have a problem and need their help, they don't care and won't help. I was shocked and surprised that they would treat a customer the way we were treated. I have never used one of these comment boxes before, so I couldn't figure out how to give zero stars, so I rated them one star.

Comments:

No comments